How Branchless Banking Works in Indonesia


The concept ofbranchless banking is a basic concept that relies heavily on trust. Generally, community leaders or technology create a new distribution channel for delivering financial services without relying on physical bank branches.  The video from the Wall Street Journal below outlines how the emerging services are tackled in Indonesia.


Branchless banking provides the unbanked with an opportunity to set up an account with very little barriers. Naturally, branchless banking yields various benefits to both the subscriber, as well as the bank. There are typically no or low set-up fees, with little paperwork required. Agents can choose the hours in which they serve their clientele, which is much longer than a typical bank branch’s opening hours.

Adel Shahin

Adel Shahin


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